I found the case "No more dawdling over dishes" to be a perfect example of how to motivate slacking employees to work harder. Andy Davis, owner of a prestige restaurant, found that his dishwasher Eddie Munz was a bit of a slacker. He was very slow, seemingly because he was being paid by the hour and wanted longer shifts in order to make more money. Eddie, only making four dollars an hour, was extending his part time job as long as possible. After Andy Davis realized this observation, he came up with an excellent system to both motivate Eddie Munz. Andy wanted to get Eddie to do his work faster, in order to get out of there early. Seeing that Eddie on average was making abut 28 dollars a shift, Andy made a negotiation. He told Eddie to work as fast as he could, and get out as early as possible after the last customer had left, and would still make the 28 dollars even if that added out to be more than 4 dollars an hour.
Andy definitely portrayed elements of total quality management and performance management. By putting up the sign "Eddie's Goal for a Record Time", Andy was motivating Eddie by making it almost some sort of contest. This way, Eddie would continuously work harder to exceed each week. This was a great way to motivate Eddie. Although these were excellent methods, Davis could have maybe used a different approach. Eddie, knowing that he is making the same amount of money either way, may work faster but could be motivated even more. Maybe give him some sort of incentive, just a dollar for if he gets out by a certain time or so forth.
What other methods to feel could motivate an employee to work faster?
Monday, March 30, 2009
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